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Returns & Warranty Policy

This website is operated by ThinkGeek.Online Store CR- 185466-1. Throughout the site, the terms “we”, “us” and “our” refer to ThinkGeek. ThinkGeek offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

At ThinkGeek, we sell awesome new and pre-loved tech and gear. That means our stuff comes with a story and a promise. Here's how we handle returns, refunds, and warranties. ​
 

Change Your Mind? No Problem (Kind Of)
- Brand-New Items → 3 days.
- Pre-Owned Items → 3 days. 

We get it, sometimes you just change your mind. That’s why we offer a 3-day return window (yes, just 3 calendar days!) as a goodwill gesture for:​

  • Items that are sealed or still in the same mint condition as when we sold them

  • You still have the receipt

  • You haven’t used it or unboxed it (be honest)

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We’ll inspect the item first, and if everything checks out, we’ll refund you through your original payment method and provide confirmation via email.
 

This doesn’t apply to:

  • Opened games or used consoles/accessories

  • Custom or special orders (ThinkGeek Source)

  • Digital stuff like codes or downloads

  • Items clearly marked “no returns”

    *For change-of-mind returns or exchanges, the customer is responsible for return shipping costs.*

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 What if Something’s Wrong with It?

If your item is damaged, faulty, or not what we promised — tell us ASAP! You’ve got 15 days to report it.

Once we verify the issue:

  • We’ll fix it, swap it for a similar item, or refund you

  • If it’s really faulty, we’ll even cover the return shipping, but only after our team inspects it

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Exchanges

  • We only exchange sealed new items returned within 3 days

  • No exchanges on pre-owned gear used items, opened games, or change-of-mind after unboxing

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Warranty Stuff

Our products come with a warranty, just in case things go sideways.

- Brand-New Items → 12-month warranty
- Pre-Owned Items → 3-month warranty
- Consumable parts (like batteries or grips) → 30 days
 

What’s not covered:

  • Spills, drops, or rage quits

  • Jailbreaking/rooting gone wrong

  • Cosmetic wear we already told you about

  • DIY repairs (no screwdrivers allowed!)
     

If something stops working and it’s our fault, we’ll repair it, replace it, or refund you. You’ll just need to show us the receipt and let us test it.
 

Pro Tips for a Smooth Return

  • Always keep your proof of purchase

  • Don’t peel off screen protectors (especially on foldable phones)

  • Reset your devices and delete personal data before sending it back

  • Remove iCloud, PSN, or Xbox accounts — seriously, we can’t do this for you

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Questions?

We’re here to help. Whatsapp us on +973 33979731 and we’ll sort you out.

For our full legal Returns & Warranty Policy, click here.

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